Cancellation Policy

All Users: Cancellations and no-shows are governed by the current Luxridex Cancellation and No-Show Policy. Repeated misuse of cancellations may be reviewed under the account enforcement policies.

Drivers: Driver cancellations and passenger no-shows are governed by the current Driver Cancellation & No-Show Policy. Deliberate manipulation of trip acceptance or cancellation behavior is prohibited.

Passengers: Passenger cancellations and applicable fees are governed by the Passenger Cancellation & Refund Policy. Any applicable cancellation or no-show fee will be disclosed in accordance with that policy.